Handbook Introduction

This handbook contains policies, procedures and statements that are informative and which will be of assistance to you during each assignment you undertake. It is not practical for such a handbook to cover every situation which may arise during the course of your assignments, nor does its content replace any policies and procedures which may be in place at the hospital, trust or home to which you are assigned.

You should read it thoroughly and familiarise yourself with the information provided. It includes a number of guidelines and standards required under the Framework Agreements we have with the NHS. It is important that you fully understand everything covered in it. Whilst this handbook outlines Medical 24's own policies and standards, these do not supersede the national guidelines of the NMC and any other professional membership bodies.

Parts of the Handbook will be updated from time to time to reflect any changes. Whenever this happens we will give you a notification. It is your responsibility to review the changes and seek advice if you do not understand any of the contents of this handbook. It is important that you thoroughly read through the handbook and understand what is required of you. If you have any questions please raise them with your Consultant at the earliest opportunity.

 

What our nurses say

I’m new to Medical 24 and I’ve been working with them as a mental health nurse. A friend recommended Medical 24 to me, and they’ve been great. The consultants are friendly and responsive, I get my bookings in advance and the registration process was very straightforward.

Ambulai

I’ve worked in A&E with Medical 24 for about a year. From the first text I got, they hit the nail on the head. They were clear and concise about my income and payment and it was a smooth process. The location I was offered was much closer to home compared to offers elsewhere.
My consultant, Courtney, always answers my questions and resolves issues quickly, and he always takes an interest in how I’m getting on. I really like his approach and listening skills. I would definitely recommend Medical 24.

Christine

I’ve been working with Medical 24 for 2 years and I always have enough shifts. The best thing about this agency is the amazing staff - I always recommend Medical 24 and I’m really happy working with you.

Delyana

My consultant at Medical 24 is always courteous and tries to get the best shifts for me, which isn’t always easy as I can be quite choosy about where I work. Overall, it’s a really positive experience. Shifts suit my life, timesheets are easy and payment is prompt. I would most certainly recommend Medical 24 - it feels good to get a decent wage in return for being a hardworking nurse.

Karen

I’ve worked night shifts at local hospitals with Medical 24 for just under a year now. A friend recommended Medical 24 to me, and it’s worked out very well. Shifts are very flexible and the Medical 24 staff are very pleasant.

Cephanie

I have only just started working with Medical 24, but my wife has been with the agency for a couple of years now. So far my experience has been very good, and I always get quick responses from both Courtney and Abdul. I’m very happy so far and would be happy to recommend Medical 24 to other locum workers and service providers.

Stephen

I started working for Medical 24 in 2019 and I usually work about 5 shifts per week. The staff are always very respectful, courteous and encouraging. I feel like they really care about their nurses and do their best to meet our needs. I would absolutely recommend Medical 24, I think they’re one of the best agencies on the market.  Having efficient staff makes a world of difference.

Barbara

I recently started working for Medical 24, doing at least one shift per week. Compliance checks were quick, the team was transparent and I got a good explanation of how the recruitment process works. The best part has been communicating with the consulting team - they make you feel part of the team, respected and valued. I would recommend Medical 24 as the team is very professional, approachable and friendly, and there are no hidden fees or surprises.

Sara

I started working for Medical 24 quite recently after being recommended by my sister. The best thing about Medical 24 is that I get plenty of shifts and I am always paid promptly. I have recommended a number of nurses to Medical 24.

Pauline

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